Refund Policy

Last updated September 9, 2026.

Custom and Personalized Products
Because personalized products are created specifically for each customer, they are final sale and cannot be returned or exchanged for a change of mind, incorrect size selection, spelling supplied by the customer, or an approved design choice.

Damaged, Defective, or Incorrect Orders
Contact us promptly if an item arrives damaged, defective, or different from the approved order. Include the order number and clear photos of the item, packaging, and shipping label. After review, we may provide a replacement, correction, store credit, or refund as appropriate. Do not discard the item or packaging until the claim is resolved.

Eligible Non-Custom Products
Unused, unworn, non-custom products in original condition and packaging may be returned within 30 days of delivery with proof of purchase. Contact us before sending a return. Unauthorized returns may not be accepted. Customers are responsible for return shipping unless the item was damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law.

Refund Timing and Cancellations
Approved refunds are sent to the original payment method. Bank processing times vary. Order cancellation requests must be made promptly; once customization or production begins, cancellation may not be possible.

Contact: kwcreations247@gmail.com | 773-319-6553